Important Updates on COVID-19

Providing assistance to our customers and employees during the COVID-19 emergency is our top priority at this time. We are closely monitoring the latest updates from government and health organizations and will post any updates that may impact you on this page.

Disclaimer: This information is subject to change, based on future guidance from the Department of Education. For more information, please visit

COVID-19 Emergency Information Regarding Department of Education (ED) Held Student Loans

If you have commercially held loans, view the options available for your loan type below under COVID-19 Emergency Information Regarding Commercially Held Student Loans.

Temporary Interest Rate Reduction

The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed by the President on March 27, 2020 in response to the COVID-19 emergency. Under the CARES Act, all federally held student loans (including Parent PLUS loans) received a temporary 0% interest rate effective 03/13/20. On August 8, 2020, the President directed the Secretary of Education to extend the temporary 0% interest rate through 12/31/20. The 0% interest rate will remain in effect through 12/31/20. 

COVID-19 Emergency Forbearance Payment Suspension

Under the CARES Act and the August 8, 2020 executive memorandum, all payments due on federally held student loans will be suspended (stopped) through 12/31/20. This suspension will be automatically applied through 12/31/20 on all federally held student loans, with some exceptions.

What does this mean for you? 

  • You will not have to make payments on your loans through December 31, 2020. 
  • No interest will accrue while the 0% interest rate reduction is in effect (March 13, 2020 through December 31, 2020). 
  • You may request to opt out of the payment suspension at any time. 
  • No auto-debit payments will draft through 12/31/20. You may still choose to make a payment at any time. Since interest is not accruing on your account through December 31, 2020, it is a great time to make payments to continue to reduce your principal balance. 
  • If you are currently on an Income-Driven Repayment (IDR) plan, you will not have to recertify your IDR plan income before 12/31/20. As part of the payment suspension, your recertification date has been pushed out from your original recertification date. You will be notified of your new recertification date before it is time to recertify. 

Time Spent in Payment Suspension May Count Towards Forgiveness Programs

Good news! Time spent in the payment suspension as a result of the COVID-19 emergency will still count as qualifying months towards loan forgiveness programs, such as Public Service Loan Forgiveness (PSLF) and Income-Driven Repayment (IDR) forgiveness.

Payments you would have made, but are no longer required to make, will count towards IDR forgiveness. 

Payments you would have made, but are no longer required to make, will count toward PSLF if you have a non-defaulted federally-held loan and work full-time for a qualifying employer during the payment suspension. You will need to submit an Employment Certification Form that includes this period to receive credit for your employment during the payment suspension period. For more information about PSLF, please visit

COVID-19 Emergency Information Regarding Commercially Held Student Loans

If you are not sure what type of loan you have, you may contact us at 1-800-443-6030‚Äč.

Commercially held student loans do not qualify for the temporary 0% interest rate reduction or suspension of payments under the CARES Act and August 8th executive memorandum. However, there are other options available to assist you with your student loan payment. 

There are numerous repayment plans available, including Income-Based Repayment (IBR), as well as deferment and forbearance options to temporarily suspend payments. 

Private Student Loans

If you have a private student loan serviced by ASLA and need assistance, please contact us to speak with a customer service representative (1-800-443-6030).

Please visit this page for additional updates.